We decided to stay at the Sheraton Pattaya Resort for a few days during our honeymoon in May 2012, after our pleasant stay at the Royal Orchid Sheraton Resort & Towers. Planning on spending a few days by the pool and on the beach, we booked the more basic Sea View room, which are advertised as having a view across the Gulf of Siam.
On arrival, we were left for quite a while without being greeted, despite there being a number of staff in the lobby. We finally took our own seat and waited to be acknowledged. When the staff were ready, they came to check us in. The check in process seemed long and complicated to the staff, and it took about 20 minutes, lots of faffing, and support from other colleagues to get us checked in.
We were taken to our room in the main complex, which had been beautifully decorated with a petal heart on the bed, a bath filled with petals, and a couple of towel swans. Looking out of the window, I searched for the sea view that we had paid for, however, it was not apparent. Only by going out onto the balcony, walking to the edge, and peering around the corner of the wall could I see any of the Gulf of Siam. There went leaving the curtains open and awakening to the view of the ocean..
Having travelled for a couple of hours in a hot taxi, I decided to have a shower before heading to look around there resort. Only the shower didn’t work. I called Darren in to have a look, however, he confirmed the shower was in fact broken.
Disappointed with the view and lacking a shower, we called reception and asked to be moved. The disagreed that the shower was broken, and instead offered to send an engineer. The engineer arrived very quickly, however, lacked any tools that would fix the shower, and could not get it to work, either.
We were moved to another room in the complex. This time, we had wonderful views of the ocean, however the stench of nicotine was too much for us to bear. We called reception and asked to be moved into a non-smoking room. The reception team assured us that the room was non-smoking, despite there being 2 ash trays, but offered to send a cleaner to clean the room. The cleaner arrived and sprayed air freshener. Job done. Or not.
We began to get a little bit grumpy, and asked to speak with a manager. We were told that there was no manager working. We called back and asked again. This time a manager was available.
Explaining our unhappiness, the manager agreed to move us into another room. He explained that there would be a delay as the room was still occupied, so we went for a swim and waited until later that day to move.
Sadly, the room we were moved to did not have the ocean views of the second room, however, we were upgraded into a deluxe garden view pavilion. The room was clean and spacious, and had a beautiful bathroom with large bath (big enough for two with room to spare!). The pavilion had its own out door sala, overlooking the gardens. My only compliant was that the room was a little dark. There were plenty of toiletries, and we had dressing gowns and slippers, too.
The resort is set in beautiful gardens, and although has access to the sea, there is no beach, just a couple of deck chairs by the edge of the shore. There are plenty of pools to lazy by, and we never found any difficulty in finding a chair.
In the morning, the buffet breakfast, served in the Elements reastraunt was plentiful, with a wide variety of continental and full breakfast options.
A poolside menu was provided from the infinity restaurant, and we particularly enjoyed having a pizza (not usually what we choose when on holiday abroad).
In the evenings, we visited the infinity restaurant, and latitude lounge for cocktails and light snacks. On one occasion, we ordered thai foods from the room service menu, and were suitably impressed with the meals we had. More so, we enjoyed eating in privacy in our sala.
Whilst at the hotel, we decided to spend a day fishing. Having recently broken my coccyx and slipping discs in my back, we decided to book the trip directly with the hotel (something we very very rarely do as we like to have our own freedom) as we assumed they would be able to organise a suitable trip. I made my wishes quite clear that I did not want to be part of a dive trip, being a diver myself, I did not want to feel as though I was missing out.
We were assured that the trip was for fishing only, and there would be no divers aboard. I also asked that the boat be easily accessible, and as told that there would be no difficulties in getting onto the boat.
Sadly, once picked up, we were dropped off into a dive centre. There we found that we were the only ‘fishers’ on the boat – the other 20 odd people were all diving. The boat that we were using was moored up between the hundreds of other boats squished onto the pier. The easy access to the boat meant clambering over 6 or seven boats, luckily with the help of the other day trippers. I cried in pain when I finally got onto the boat.
After nearly two hours on the boat, we still weren’t spoken to about fishing, there was an atmosphere building, and Darren and I were about to snap. We were finally invited to go fishing. 10 minutes of fishing and we were dropped off onto a beach to ‘explore’. Angered, we asked the dive masters to call the hotel and have us collected. A speedboat was sent and we were taken back to the hotel. We refused to pay for the trip (which had cost over £100).
Sadly,our three day stay was taken up with two days of problems. We did complain directly to the hotel after we came home, and we were offered a free night stay, however, we did not return to Thailand in time to accept the stay, although, should we have done, I am unsure whether we would have wished to redeem the stay.
This is perhaps one of the only hotels I would not recommend to my friends and family, as I do not believe the price we paid to stay at the resort was reflected in the quality of the stay we had, and certainly not the service that we encountered.
Also posted as a blog entry, December 2014